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Increasing Customer Service Experiences as a Small Business Owner

There are many factors that customers consider when deciding if they like a business. These factors may differ on the specific individual, but as a whole, customers expect a good product or service, great customer service, and the process with which any problems or concerns are handled. In order for a business to successfully meet all of these criteria, they need to be available. Availability is the basis for exceptional customer service, as well as the ability to assist when needed. Although it can be difficult for a single business owner to be available 24 hours per day and 7 […]