Consumer satisfaction survey questions

The Touch and Go of Customer Service

Customers want the ability to have a positive customer service experience from companies and if the customer service experience is less than par for customers, they will become frustrated with the company and possibly leave it, which is costly for the company. The following statistics support this: In the last year, 67% of customers have hung up the phone out of frustration that they could not talk to a real person. 91% of unhappy customers will not willingly do business with that company again. Almost 9 out of 10 U.S. consumers say they would pay more to ensure a superior […]

Resolving the Customer Conundrum With High Quality of Customer Service and Satisfaction

For many businesses, one of those things that can sometimes become a little difficult to resolve and fully understand is the customer conundrum. Indeed, many businesses have had to face failure due to their inability to solve this conundrum and to employ adequate measures to acquire new customers and also keep their existing customers happy and satisfied. For this reason, providing an excellent customer experience is something that every business needs to focus on as a crucial business process. Keeping customers happy is something that takes a lot of effort and innovation, and is by no means an easy task. […]