Professional market research firm

The Touch and Go of Customer Service

Customers want the ability to have a positive customer service experience from companies and if the customer service experience is less than par for customers, they will become frustrated with the company and possibly leave it, which is costly for the company. The following statistics support this: In the last year, 67% of customers have hung up the phone out of frustration that they could not talk to a real person. 91% of unhappy customers will not willingly do business with that company again. Almost 9 out of 10 U.S. consumers say they would pay more to ensure a superior […]