There are few companies that would not benefit from an after hours phone answering service. When given the option, 79% of consumers would prefer to talk with companies over the phone. While always being reachable is a piece of advice most large companies adhere to, many small businesses cut corners. However, answering services for small businesses are even more crucial for making a good impression with the customer. Understanding What the Customer Wants and What They Need. Customer’s call a company because they need to have a problem resolved. They would of course prefer it if the call was finished […]
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